Kenneth participated in HeadStart during summer 2015 after NCS. He volunteered at the London Bowling Club for 16 hours, helping with the maintenance and restoration of the club.
After completing his volunteering, he went for a part-time job interview with Starbucks. It was the first time he had ever been interviewed, and he was incredibly nervous. He found the advice given by HeadStart instrumental in the interview going well. He said attending the workshops taught him a range of useful tips and tricks. Skills like understanding how to make a good impression, and how to use techniques like STAR to answer questions (Situation, Task, Action, Result) were vital and he still uses them three years on.
Following his interview, he successfully secured a part-time barista role and worked at the Berkeley Street location for two years before leaving to take part in a year-long apprenticeship with Bloomberg in September 2017. During his time at Starbucks, he was invited to attend a meeting with the Board of Directors where he spoke about his HeadStart experience and attended a coffee tasting with top Starbucks directors. On his experience he says, “[Starbucks] was like a family. I really liked the environment and it was like our own little world where your only focus is on making the customer happy. It gave me an outlet to cope with the stress of my A-levels. It was really hard to leave.”
He firmly believes HeadStart helped change his life, “Whether you get the job or not, you get to have the chance to meet new people in a variety of different settings, and learn new transferable skills you thought you wouldn’t get at such an early time in your life,” he explains, “HeadStart provides you with the skills that you need for the future. It has allowed me to become more independent and self-reliant. It’s a win-win.”’
He is now at Newcastle University studying computer science and working part-time for the mobile banking company Monzo. After university, he plans on going into IT and working in a customer facing role.